Return Policy

 

Last updated October 01, 2018


If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, place the item securely in its original packaging, and mail your return to the following address:

The Crescendo Group LLC
Attn: Returns
2401 Calvert Street NW Apt 823
Washington, DC 20008
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.


EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
● Item(s) must be unused and in original condition.
● Sale items are FINAL SALE and cannot be returned.


QUESTIONS
If you have any questions concerning our return policy, please contact us at +1-347-668-2203 or amy.chase@thecrescendogroupllc.com.